Privacy Policy

Effective Date: 13/01/2025

My-Oh-My (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data of our customers. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (www.my-oh-my.com), create an account, or make purchases. It also details your rights under UK data protection laws.

1. Information We Collect

We collect and process various types of information about you, including:

1.1 Personal Data

This includes data that identifies you as an individual, such as:Identity Data: First name, last name, and title.

• Contact Data: Email address, phone number, billing address, and shipping address.
• Financial Data: Payment details (e.g., card information) processed securely by third-party payment providers.
• Transaction Data: Details of your purchases, returns, and refunds.

1.2 Account Information

When you create an account with us, we collect:

• Username and password (encrypted).
• Saved favourite products.
• Your order history and preferences.

1.3 Technical and Usage Data

We automatically collect data about how you use our website, including:

• IP address and device type.
• Browser type and version.
• Operating system and platform.
• Referring URLs and pages you visit on our website.
• Date, time, and duration of your visit.

1.4 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences.
• Enable website functionality (e.g., shopping cart).
• Analyse website performance.
• Deliver personalised advertising. For more details, see our Cookies Policy.

2. How We Use Your Information

We use your data for the following purposes:

2.1 To Provide Our Services

• Processing and delivering your orders, including payment and shipping.
• Managing your account and preferences.
• Providing customer support email, or phone.

2.2 To Improve Your Experience

• Personalising your shopping experience based on your preferences and browsing behaviour.
• Storing your favourite products for easy access.
• Analysing usage patterns to enhance website performance and usability.

2.3 Marketing and Promotions

• Sending you promotional offers, discounts, and updates, subject to your consent.
• Conducting targeted advertising based on your preferences and online activity.

2.4 Legal and Administrative Purposes

• Ensuring compliance with legal and regulatory obligations.
• Preventing fraud and ensuring the security of our website and services.
• Resolving disputes and enforcing our terms and conditions.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Performance of a Contract: To fulfil your orders and provide account-related services.
• Legitimate Interests: To improve our services, prevent fraud, conduct analytics, and send non-intrusive marketing communications.
• Consent: For email marketing, targeted advertising, and the use of non-essential cookies.
• Legal Compliance: To meet legal obligations, such as tax reporting or responding to lawful requests from authorities.

4. Sharing Your Information

We only share your data with trusted third parties when necessary, including:

4.1 Service Providers

We work with third-party service providers to:

• Process payments (e.g., Stripe, PayPal).
• Deliver orders (e.g., courier services).
• Provide website hosting, analytics (e.g., Google Analytics), and IT support.

4.2 Advertising Partners

With your consent, we may share limited data with advertising networks (e.g., Google Ads, Facebook Ads) to deliver personalised ads.

4.3 Legal Authorities

We may disclose your data if required by law or to protect our legal rights (e.g., in response to a court order).

We ensure that all third parties adhere to strict data protection requirements.

5. Data Retention

We retain your personal data for the following durations:

• Account information: Until you request deletion or close your account.
• Order data: Retained for seven years for tax and accounting purposes.
• Marketing data: Retained until you opt out or withdraw consent.
• Cookies: Retained as specified in our Cookies Policy.

6. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: You can request access to the personal data we hold about you.
• Right to Rectification: You can request corrections to inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your data, subject to legal retention requirements.
• Right to Restrict Processing: You can ask us to restrict the processing of your data in certain circumstances.
• Right to Data Portability: You can request your data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to data processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: You can withdraw your consent at any time for activities reliant on your consent.

To exercise your rights, contact us at hello@my-oh-my.com. We may require proof of identity to process your request.

7. Data Security

We implement the following measures to secure your data:

• SSL encryption for secure communication.
• Regular security assessments.
• Access controls to limit data access to authorised personnel only.
• Secure storage and encryption of sensitive data.

8. International Transfers

If your data is transferred outside the UK, we ensure that it is protected by:

• Using countries with an adequacy decision from the UK Government.
• Implementing standard contractual clauses approved under UK GDPR.

9. Updates to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant updates will be communicated via email or a notice on our website.

 10. Website Use and Children

While our website sells children’s toys, it is not directed at or intended for use by children under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at hello@my-oh-my.com and we will take appropriate action to delete the data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

My-Oh-My
Email: hello@my-oh-my.com
Address: 2 Front St, Corbridge, England, NE45 5AP
Phone: 01434 671603

 

Cookies Policy

Effective Date: 13/01/2025

This Cookies Policy explains how My-Oh-My uses cookies and similar technologies on our website (www.my-oh-my.com).

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us enhance your browsing experience and provide tailored services. Cookies can be classified as first-party (set by our website) or third-party (set by external services).

2. Types of Cookies We Use

2.1 Necessary Cookies

These cookies are essential for website functionality. They:

• Enable you to log in to your account.
• Allow you to add items to your shopping cart.
• Support secure checkout processes.

2.2 Performance Cookies

These cookies help us understand website performance and usage by collecting anonymised data. Examples include:

• Tracking the number of visitors.
• Monitoring page load times and error rates.

2.3 Functional Cookies

These cookies remember your preferences to enhance your experience, such as:

• Saved login credentials (if opted in).
• Recently viewed or favourite products.

2.4 Marketing Cookies

These cookies enable targeted advertising by:

• Tracking your browsing behaviour on our site.
• Delivering personalised ads on third-party platforms (e.g., social media, Google).

3. How We Use Cookies

We use cookies to:

• Maintain website functionality (e.g., shopping cart).
• Analyse website performance and improve our services.
• Provide personalised recommendations.
• Deliver targeted marketing campaigns through third-party providers.

4. Managing Cookies

You can manage your cookie preferences using:

4.1 Browser Settings

Most browsers allow you to block or delete cookies. Refer to your browser’s help section for instructions.

4.2 Cookie Banner

Our website displays a cookie banner when you first visit, enabling you to accept or reject non-essential cookies.

4.3 Opt-Out Tools

Use tools provided by advertising platforms (e.g., Google Ads settings) to manage marketing preferences.

5. Third-Party Cookies

We use third-party cookies for analytics and marketing purposes. These cookies are governed by the respective third-party’s privacy policies. Examples include:

• Google Analytics for performance tracking.
• Facebook Pixel for ad targeting.

6. Retention of Cookies

Cookies are stored on your device for varying durations depending on their type:

• Session Cookies: These are temporary and expire once you close your browser.
• Persistent Cookies: These remain on your device until they expire or are deleted. Expiration periods vary and can be managed via browser settings.

You can manually delete cookies at any time via your browser settings.

7. Updates to This Cookies Policy

We may update this policy to reflect changes in technology or regulations. Updates will be posted on this page.

8. Contact Us

For questions about this Cookies Policy, please contact us:

My-Oh-My
Email: hello@my-oh-my.com
Address: 2 Front St, Corbridge, England, NE45 5AP
Phone: 01434 671603